Detailed setup and technical help

A digital guide is easy to update when the router changes, instructions need improving or a local favourite closes. Edit and publish your changes without reprinting the book. A small printed welcome or QR card can still help guests find their way to the guide.

Start with what guests ask most: directions, parking, Wi-Fi, appliance instructions, bins and recycling, house rules and checkout. Add clear photographs where they help. Check the details for your own property, especially access instructions, before sharing the guide.

Yes. ‘Guide me there’ is one tap on arrival day, and always a link under the villa name. It opens Google Maps, Apple Maps or Waze, including through CarPlay or the car’s sat nav. The choice is remembered on their device. Routes vary between providers, so guests should check the destination before setting off. Holiday Home OS is not affiliated with these map providers and cannot guarantee route accuracy.

The owner or manager maintains the recommendations. Add useful links so guests can check opening hours, availability and booking requirements with the venue. HolidayHomeOS does not automatically verify opening hours.

Confirm which items have actually been placed for each stay. Guests see those confirmed contents, rather than the shopping list. A new stay needs its own confirmation, and changes need checking again. Empty or disabled packs stay out of the guest view. You can try this with fictional details at Seabreeze Cottage.

Guests can look ahead to checkout, read the leaving instructions and follow a practical checklist. In the sample stay, feedback and review screens are demonstrations and send nothing. The same independent review opportunity is shown whatever rating a guest chooses.

Yes. During property setup, you can import photographs, amenities, house rules, arrival times and coordinates directly from Airbnb, Booking.com, Vrbo, NOVASOL, EscapadaRural, Interhome and HomeToGo with selective change review before saving.

Calendar feeds keep stay dates up to date. Checkout guidance follows the stay’s departure date.

Yes. Guests can message their host or manager directly from the mobile guide during an active stay. Messages persist with the booking, and unread notification alerts appear on both the guest’s phone and the living room TV.

Yes. The included Holiday Concierge Alexa skill lets guests ask an Amazon Echo device for Wi-Fi details, house rules, departure times and local recommendations hands-free, answering directly from your published guide.

Yes. The living room TV companion includes a Watch launcher where hosts can enable official installed apps including YouTube, Netflix, Prime Video and Disney+ alongside the digital house guide, with simple remote navigation.

Yes. Guests with a verified booking can submit star ratings and written reviews for places in the Explore guide. All guest reviews are moderated in the host admin inbox before being published.

The time depends on how much information you already have. Import an existing listing or add the property yourself, then check the photos, arrival instructions, Wi-Fi and house essentials. Review the guest guide before publishing. You can save your progress and come back later.

Not if your existing TV is compatible. Check the TV setup guide for Android TV, Android-based Fire TV and Samsung Tizen installation options. A compatible external device may work with an existing screen. Hardware and separate streaming subscriptions are not included in the annual software plan.

Use the setup guides and FAQs for everyday help, or contact hello@holidayhomeos.app with your property name and a description of the issue. For account or billing questions, use the email associated with your purchase. Never send guest identity documents or passwords in a support email.

HolidayHomeOS manages the agency connection, with separate test and production credentials and an operator code for each environment. Each property has its own verified SES establishment mapping. Owners provide property registration details, not API credentials. Fictional records belong in the authorised test environment. For live stays, check the final authority result for each report; a batch reference alone does not prove acceptance.